FAQ

Happy to answer!

At Berkaa Jewelry, we value transparency and want to ensure you have all the information you need to care for, enjoy and shop our handcrafted designs.

What materials do you use?

We use high-quality materials such as pure (solid gold), sterling silver, gold vermeil, or gemstones, to ensure your jewelry is durable, timeless, and beautiful.

Do you offer custom designs?

While our current collection is pre-designed, we’re happy to discuss custom options to create a piece that’s truly one of a kind. Please fill out the Contact us form and we will get back to you!

What is your return/exchange policy?

Due to the handmade nature of our jewelry, we do not accept returns or exchanges. Each piece is crafted with meticulous attention to detail and care to ensure the highest quality. We encourage you to review your selection carefully before completing your purchase, as all sales are final.

What is your shipping policy?

We strive to ensure that your orders are delivered promptly and efficiently. Shipping rates are calculated automatically at checkout based on your location and the weight of your order. Delivery times may vary depending on your shipping destination and the selected shipping method.

Do you ship internationally?

Yes, we offer shipping worldwide! Shipping costs and delivery times vary based on location.

How do I care for my jewelry?

To maintain your jewelry’s shine and longevity, we recommend keeping it away from harsh chemicals and water. Store your pieces in a dry, cool place when not in use, and clean them gently with a soft cloth.

Can I resize or repair my jewelry?

At this time, we do not offer resizing or repair services. We encourage you to review your selection carefully before purchasing.