Warranty

Our Promise

Every BERKAA piece is crafted with intention, care, and premium materials. We stand behind the quality of our jewelry. All purchases are protected by our 1‑Year Craftsmanship Guarantee, which covers manufacturing defects only.

This guarantee begins on the date your order is delivered.

What's Covered

Our 1‑Year Craftsmanship Guarantee covers:

  • Manufacturing or craftsmanship defects
  • Loose stones caused by improper setting
  • Broken chains or clasps due to faulty construction
  • Structural issues that appear without impact or misuse

If approved, we will repair or replace your item at no cost.

What's Not Covered

The guarantee does not cover:

  • Normal wear and tear (scratches, fading, tarnish, bending)
  • Damage caused by water, sweat, lotions, perfumes, or chemicals
  • Accidental damage (snags, drops, impacts)
  • Lost or stolen items
  • Damage caused by misuse or negligence

These are considered normal aging or external damage.

How to Make a Warranty Claim

To submit a claim:

  1. Email hello@berkaajewelry.com
  2. Include your order number
  3. Attach a clear photo or video of the issue
  4. Our team will assess your claim within 2–3 business days

If approved, we will repair or replace your item.

International Customers

Customers outside Canada are responsible for shipping the item to us for inspection and repair.
We cover the cost of shipping the repaired or replaced item back to you.

How to Make a Warranty Claim

To ensure quality and consistency:

  • Minor repairs (clasps, jump rings, tightening) may be completed locally in Canada
  • Complex repairs may be sent to our crafting partner outside Canada
  • If repair is not possible, we will replace the item at no cost

You will never be charged for the repair itself.

Important Note

Issues that occur during shipping or upon arrival are handled under our 7‑Day Defective Arrival Policy, found on our Returns & Exchanges page: Return Policy
The 1‑Year Craftsmanship Guarantee applies only to defects that appear after the item has been received in good condition